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Customer Data Platform
The World Runs on Data
360° customer view enabling marketers to tailor guest experiences and accelerate business growth.
Data You Can Trust
As you begin your journey to select the right Customer Data Platform, you'll discover that a CDP’s infrastructure can be radically different. Intelligencia offers a refined hybrid CDP approach, emphasizing pristine data to drive superior results.
Seamless Integrations
We collaborate closely with our clients and partners as the primary liaison, guiding the initial steps to connect, build and establish data integrations. Don’t see your system on our list of integration partners? No matter what PMS, booking engine, OTA or other system you use, we’ve got you covered.
Refined Hybrid CDP Platform
Grounded in the core values of leading hotel companies, meticulous attention to detail and consistently surpassing customer expectations, the Intelligencia platform is designed to delight the most discerning clients. From data architecture to data compiling, management, reporting, analytics and program development -- Intelligencia delivers an unmatched approach, perspective and value for hotel operators.
Intelligent Data
As a data-driven company, we excel in creating a truly clean and secure data foundation, setting us apart from other CDP platforms. Before data flows into the Intelligencia CDP, our signature data cleansing process is applied. Our method for data authentication, deduplication, matching, and customer data merging gives Intelligencia a significant advantage. We are standing by to share what and how we can customize our platform for you.
Platform Customization
Our tailored platform setup customizes your dataset and reporting suite, integrating the essential data, metrics, and tools your team needs to craft insightful marketing initiatives. With a dedicated account manager and coordinator handling project details, your team gains the extra time they need to achieve more.
Data Segmentation
We combine behavioral, visit stay and spend metrics, geographic, demographic and third-party data for building a 360° customer profiles. These insights shape segmentation opportunities for marketing strategies, operational enhancements, revenue management, customer service improvements, and more.
Support Matters
Refined from years of feedback from hospitality teams, Intelligencia offers technical, marketing, and email guidance. We empower marketing managers and coordinators to elevate their performance, acting as a vital bridge to leverage your CDP with best practices. Our seamless behind-the-scenes support ensures platform integrity, backed by the technical expertise essential for success in today’s marketing landscape.
“Intelligencia isn’t a 'walled garden' that forces your team to manage everything on their own. Instead, the platform strikes a balance between form and function, shaped by years of customer feedback and experience in other CDP environments. Our support model adds an extra layer of value, creating a multiplier effect that drives our clients’ businesses forward.”
Rick Heuer, Partner
Valet at your service
Daily alerts of your VIP arrivals
Customize profiles & amenities.
Valet includes daily automated arrival notifications sent via email to property-level staff so they can coordinate and deliver a personal touch. Access the program via a safe and secure browser login for authorized individuals.
Create an array of amenity selections your team can work with that showcase your property and destination by season. Establish and view your amenities by guest tier level.
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Intuitive dashboard
View arrivals and print guest arrival reports for your team. Open and view guest profiles. Select and verify amenity deliveries.
Leveraging Intelligencia’s customizable VIP algorythm, Valet identifies guests who often fall off the radar. We begin by providing useful guidelines to open a valuable team dialog to help you define your VIP tiers, followed by implementation of a customized data algorithm that runs moving forward.
VIP Identification
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